I have the 26 BARS AND A BAND Paul Frank Signature Skurvy Retractable Dog Leash and the quality could not be worse. After just a couple of months the handle has started to peel off. Couold not be more disapointed.
Oh my goodness, we are mortified to hear about your experience. This SHOULD NOT be happening and I assure you, is completely uncommon. We have not experienced this handle issue and would love to send you a new one at no cost. It’s very important to us that our customers are happy. I am very confident that you will love the quality so please send me an email so we can make you whole. firstname.lastname@example.org. In addition, we would like to see the one you are describing because we haven’t encountered this problem ever before.
Thank you for your kind and fast reply! I was surprised with the quality as it wasn´t what I expected. I will send you an email with pictures and the purchase order.
Thanks ahead for your customer service an attention.
Thank you so much for the new Paul Frank Signature Skurvy Retractable Leash and for the doy toy gift! My pom loved it.
The handle quality on the leash is very different to the one I had.
Thank your for your excellent customer service!